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Team Lead EU service center

Lochem, Nederland


Team Lead — European Service Center | Careers at Monamosa
We’re hiring Team Lead Tirana, Albania

Lead our European Service Center in Tirana

Monamosa.com is a fast-growing European company in branded merchandise and promotional products. We are establishing our European Service Center in Tirana — and we’re looking for a strong Team Lead to build, guide, and scale our first local team.

Type
Full-time
Reports to
Managing Director (Netherlands)
Location
Tirana, Albania

About the Role

As Team Lead you’ll be responsible for setting up our Service Center operations from the ground up. You’ll manage day-to-day work, coach a growing team, and act as the bridge between Tirana and our headquarters in the Netherlands. This is a unique opportunity to shape the future of Monamosa’s European growth.

Key Responsibilities

  • Build and lead a multidisciplinary team (sales, marketing, design, customer success).
  • Create workflows and processes for smooth service delivery across Europe.
  • Be the go-to person for your team: coaching, motivating, and problem-solving.
  • Monitor KPIs and report directly to the Managing Director.
  • Ensure client satisfaction by aligning service operations with sales and marketing.
  • Represent Monamosa in Tirana as the cultural and operational leader.

What We’re Looking For

  • Proven leadership experience (3+ years) in operations, sales, or service teams.
  • Strong communication skills in English (written & spoken).
  • Experience with building and scaling teams is a big plus.
  • Comfortable with digital tools (Odoo/ERP, Slack, Outlook, Jira/Confluence).
  • Hands-on mindset: you’re strategic, but not afraid to execute.
  • Ability to inspire trust and build a positive, professional team culture.

What We Offer

  • Competitive salary: €13,000 – €18,000 per year (ALL 1.5M – 2.1M).
  • Opportunity to build and lead Monamosa’s first European Service Center.
  • High level of autonomy and direct impact on company growth.
  • Future growth path: manage multiple teams as Monamosa expands across Europe.
  • International working environment with close collaboration with the Netherlands HQ.
  • Modern tools and resources to run your team effectively.

How to Apply

Send your CV and a short motivation to careers@monamosa.com. Share how you would set up and grow Monamosa’s European Service Center in your first 6 months.

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